kancilbola Casino & Sportsbook Data Care

This page describes what we collect when you use kancilbola and how we keep that data protected. We are transparent about our practices so you understand exactly what happens to your information on our platform.

We at kancilbola collect personal data only to deliver our service—football betting, live-dealer tables, slot games, and esports markets—and to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our commitment is to handle your data securely and legally in jurisdictions where our services operate.

Our service area is defined by law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kancilbola comply with their own jurisdiction's laws.

What kancilbola Collects

We collect information you provide directly. When you create an account on kancilbola, we ask for your email, phone number, name, date of birth, and residential address. We also collect payment details—your preferred payment method (such as your DANA or e-wallet account identifier) and transaction history.

We collect behavioural data automatically. When you use kancilbola, our servers log your IP address, browser type, device model, and the pages or games you visit. We track your session duration and the features you interact with. This helps us understand how our platform performs and where we can improve your experience.

We also collect identity documents. To comply with account verification rules, we ask for a copy of your national identity card or passport, and may request proof of address (utility bill, bank statement). These documents are stored securely and used only for verification purposes.

How We Use Your Data

We use your data to operate kancilbola. Your email and phone enable account login and communication. Your payment information allows us to process deposits and withdrawals through your chosen method—whether mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment). We store transaction records to reconcile your account balance and settlement.

We use behavioural data to improve our service. Session logs help us detect technical issues, optimize platform speed, and identify which games and markets are most used. This informs our product roadmap and helps us troubleshoot when users report problems.

We use your data for legal compliance. Account verification documents are retained to meet anti-money-laundering and know-your-customer rules. We may share anonymised usage data with regulators if required by law in the jurisdiction where we operate.

Third Parties and Your Data

Our payment partners receive your data. When you deposit via e-wallet, mobile banking, local payment, or your bank account, those payment providers receive the minimum information needed to complete the transaction. We do not sell your personal data to advertisers or brokers.

Our servers may sit outside your jurisdiction. kancilbola uses cloud infrastructure hosted in multiple regions. Your data may be processed and stored in data centres outside Indonesia. We apply the same security standards regardless of server location.

We work with fraud and security vendors. Third-party services help us detect suspicious account activity and protect against unauthorised access. These vendors sign confidentiality agreements and use your data only for the security purpose agreed.

Your Rights and Choices

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team. We will provide it in a readable format within a reasonable timeframe.

You can request corrections. If any information on your kancilbola account is inaccurate, you can ask us to update it. For some fields (such as identity documents), we may require you to resubmit verification.

You can request deletion in limited cases. If your account is closed and you have no outstanding balance or pending disputes, you may ask us to delete your personal data. However, we are required by law to retain transaction records and identity verification documents for a set period for anti-fraud purposes.

Cookies and Tracking

We use cookies to keep you logged in on kancilbola. Session cookies expire when you close your browser. Preference cookies remember your language and display settings so you do not have to reset them each visit.

Analytic cookies help us measure how many users visit kancilbola and which sections are most popular. These cookies do not identify you personally; they record aggregate patterns only.

You can disable cookies in your browser settings, but some features of kancilbola may not work correctly without them. Third-party tracking pixels (for example, from advertising networks) are not placed on our domain.

Contact kancilbola

If you have questions about how we collect or use your data on kancilbola, or if you wish to exercise your rights, contact our support team. We respond to data requests within the timeframe required by applicable law.

Our services operate in multiple regions and are available only where local law permits. If you are located in Jakarta, Surabaya, Bandung, or Medan and have concerns about your data privacy, you may also contact the relevant regional data protection authority.

We update this policy occasionally to reflect changes in our practices or legal requirements. The most recent version is always available on our platform. Continued use of kancilbola after an update means you accept the revised policy.